The U.S. Sentencing Commission and Department of Health and Human Services (HHS) Office of Inspector General (OIG) consider hotlines a necessary element for an effective compliance program.
Compliance Hotline Development and Monitoring is a service offered by Harmony Healthcare International (HHI).
The HHI Compliance Hotline is a mechanism for employees, staff and the community to report sensitive matters related to the healthcare organization’s quality of care, operations, as well as employee relations. The HHI Compliance Hotline offers feedback channels for subject matter that is outside the scope of supervisory role.
Utilization of Harmony Healthcare International (HHI) as your Compliance Hotline is a safeguard in itself as we are an external, unrelated entity. This structure reinforces your intent to provide expert, objective, patient advocate resources to those who have concerns about the services within your business entity.
How can Harmony Healthcare International (HHI) Help?
Benefits of the HHI Compliance Hotline include:
- Improved Efficiency
- Caller Confidence regarding separate entity to preserve anonymity
- Multiple Lines of Communication Email and Phone Channels
- Industry Experts fielding the calls
- Immediate and Expedient Accessibility
- Timely Reports and Call Summarization
- Ongoing Input for Operational policy and procedure development in relation to feedback.
Offering an independent, third party, compliance hotline enhances the lines of communication for ultimate clinical and operational success. Proper Channeling of feedback allows for systems improvement, consumer satisfaction and early detection of performance development areas.
Harmony Healthcare International (HHI) firmly believes that this mechanism opens up the flow of information in a positive manner. Fielding concerns in a non-defensive, knowledgeable and caring manner assists with the resolution.
Feedback Channels are integral for systems refinement and problem identification. You cannot correct what you do not know. The HHI Compliance Hotline gives you the feedback and the time to fix it.
A Complaint is a Gift.
Open up the Gift and Use it.