Eugene Khazan, Founder & CEO, BraveLeaf LLC
Buying software for your facility is not a one-time transaction, it's an ongoing relationship that begins before deployment and continues for the life of the product. Unlike many simpler products, it is imperative that electronic record systems not only have the desired functionality, but also deliver it in a way that is compatible with user's workflow. Therefore, purchase decisions should come down to not just a checklist of features, but also a comprehensive vendor evaluation. Make sure they have domain expertise in your market segment and can be a trusted long-term partner that will support your changing needs in the future.